Privacy Policy

When you contact the Company, you must use our website's contact form or another available method. By submitting the contact form, you agree to the terms in our Privacy Policy. If you do not submit the form, you are not giving consent, and the Company cannot collect or process your data, nor can it provide additional services.

If you have given us specific consent for processing (beyond the reasons outlined below), the lawfulness of such processing is based on that consent. You also consent to the transfer of your personal information outside the European Economic Area when necessary to fulfill contractual obligations. You can revoke your consent at any time; however, this will not affect any personal data processed before your revocation is received.

Additionally, we must collect certain personal data to establish and maintain a business relationship with you and to meet our contractual, regulatory, statutory, and legal obligations.

Please be aware that if you do not provide the necessary data, we will be unable to begin or continue our business relationship with you, whether as an individual, an authorized representative/agent, or the beneficial owner of a legal entity.

We collect your information to respond to your inquiry and to operate, provide, improve, understand, customize, and support our services. This also helps us correctly identify and communicate with you when needed.

We also have the right and duty to periodically verify the accuracy of client data in our databases by asking you to update, correct, or confirm the information provided. We collect and process personal data regarding your use of Tradants’ services as described below:

We may also collect and process personal data that we lawfully obtain not only from you but also from other third parties. These sources include public authorities, companies that introduce you to us, companies that process card payments, and publicly available sources that we are legally permitted to process.

You can contact us through this website and provide any personal details at your discretion.

We are committed to protecting your privacy and handling your data openly and transparently. We process your personal data in accordance with the General Data Protection Regulation (GDPR) and German data protection law for one or more of the following reasons:

We process personal data to provide our services, based on your contracts, and to complete our acceptance procedure for entering into a business relationship with you or other prospective customers. The scope of personal data processing depends on whether the customer is a natural or legal entity, and the specific requirements for each service.

As a Tradants customer, you may receive regular product notifications from us via email or phone. We deliver these notifications as part of the service you have purchased or started using, regardless of whether you have subscribed to a newsletter. This ensures we can provide essential information regarding your client status. If you no longer wish to receive such notifications, you can object at any time. A message sent to the contact details provided in point 13 of this Privacy Policy is sufficient.

To the extent permitted by current applicable technologies and to ensure the highest possible quality of all our services, in line with our Cookie Policy, we may also use your personal data:

Before establishing a client relationship, the company must conduct due diligence to prevent fraud and fulfill legal obligations. To do this, we collect information for identity and location verification, such as name, IP address, tax identification number, and billing address, along with other authentication details when necessary. Additionally, we may use third-party services to perform identity checks on our behalf.

We are bound by various legal obligations stemming from relevant laws, statutory requirements, and the regulations set by supervisory authorities. These obligations necessitate the processing of personal data for purposes such as identity verification, compliance with court orders, adherence to tax laws, and other reporting requirements. This includes, but is not limited to, transaction reporting.

We process personal data to protect the legitimate interests of our organization or a third party. A legitimate interest implies a business or commercial justification for using your information. However, this must not unfairly prejudice your rights and best interests. Examples of such processing activities include:

We may use your data, such as location, usage, or transaction history, to send you news, analysis, reports, campaigns, and training opportunities via your registered email address. You can always change your preferences if you no longer wish to receive these communications.

For email newsletters, which provide updates on our services, tips, appointments, and promotions, we use an opt-in procedure. This means we will only send you a newsletter if you have explicitly confirmed your consent. This can be done by submitting an online form, ticking a checkbox, or clicking a confirmation link.

If you decide later that you no longer wish to receive our newsletters, you can object at any time. Simply send a message to the contact details provided in point 13 of this Privacy Policy. Additionally, every newsletter you receive will include an unsubscribe link for your convenience.

With your explicit consent, obtained through an opt-in, we may use your collected contact information specifically for the following:

Your personal data may be shared with various departments and subsidiaries within our company as part of our contractual and legal obligations. We may also share your data with service providers and suppliers to fulfill our duties. These third parties are bound by contractual agreements with our company to maintain confidentiality and protect your data in accordance with data protection laws and GDPR.

We may disclose your data for the reasons mentioned above, if legally required, if authorized by our contractual and legal duties, or if you have provided your consent.

Under these circumstances, recipients of your personal data may include:

We may also hire companies for statistical purposes to enhance our marketing and business analytics. Consequently, some or all of your personal data may be shared anonymously and in aggregated form only.

We may process your personal data to inform you about products, services, and offers that may interest you. The personal data we process for this purpose includes information you provide, as well as data we collect or infer from your use of our services, such as transaction details. We analyze this information to understand your needs and interests. In some cases, we may use profiling, which means we automatically process your data to evaluate certain personal aspects and provide you with targeted marketing information about products.

We can only use your personal data to promote our products and services if we have your explicit consent. This consent can be given by clicking a tick box during the submission of an online form, or in some instances, if we determine it is within our legitimate interest to do so.

You can also choose to receive marketing emails (including company news, campaign information, our newsletter, and product newsletters) at your provided email address by checking the relevant tick box in the appropriate online form.

You have the right to object at any time to the processing of your personal data for marketing purposes. You can also unsubscribe from our marketing emails by clicking the "Unsubscribe" link in any email you receive or by contacting our customer support department using the details provided in point 13.

We will retain your personal data for the duration of our business relationship with you, whether as an individual or in connection with a legal entity you represent or own. After our business relationship concludes, we are required to keep some of your data for up to ten years to comply with regulatory and legal obligations.

Should it be reasonably necessary or required to fulfill other legal, contractual, or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information for an additional period, even beyond the aforementioned timeframe.

Once personal data is no longer needed, we ensure its secure deletion or destruction.

You have the following rights in terms of the personal data we hold about you:

7.1 Receive access to your personal data.

This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

7.2 Request rectification/correction of the personal data we hold about you.

This enables you to correct any incomplete or inaccurate data. We may request additional information and documentation to validate the need for the requested data change.

7.3 Request erasure of your personal information.

You can ask us to erase your personal data, exercising your right “to be forgotten”, where there is no good reason for us to process it. This request to erase your personal data will result in the termination of the client relationship. However, the Company is required to maintain the client’s personal data to comply with its legal and regulatory requirements and follow internal compliance requirements concerning the maintenance of records. We shall preserve financial and accounting data for at least ten years following the termination of the client relationship, unless other terms for preserving data or documents are prescribed by law.

7.4 Object to the processing of your personal data.

It’s where we rely on a legitimate interest, and something about your particular situation makes you want to object to processing on this ground. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for such processing that override your interests, rights, and freedoms or processing is required to establish, exercise, or defend legal claims.

7.5. Object to processing your personal data for direct marketing purposes.

You also have the right to object to the processing of your personal data for direct marketing purposes. This includes profiling as far as it is related to direct marketing. If you object to the processing for direct marketing purposes, then we shall stop processing your personal data.7.6 Request to receive a copy of the personal data concerning you.

You have the right to receive a copy of the personal data concerning you in a structured and commonly used format and transmit such data to other organisations. You also have the right to have your personal data transmitted directly by us to other organisations you will name (“right to data portability”).

If you want to exercise any of your rights or have any other questions about our use of your personal data, please contact us using the methods mentioned in point 13.

We typically do not use automated decision-making for establishing or maintaining business relationships. However, we may automatically process some of your data for profiling purposes to assess certain personal aspects. This can also occur when entering into or performing a contract with you for data assessments, including payment transactions, as part of our fraud prevention efforts. These measures are also designed to protect you. You will always be informed of the results of such automated decisions or profiling, along with the actions you can take in response.

Client data is generally processed within the European Union/European Economic Area (EU/EEA). However, in some cases, it may be transferred to and processed in countries outside the EU/EEA. By providing us with your personal data, you consent to this transfer. This exception also applies when the transfer of client data is legally required, such as for reporting obligations under tax law and other tax treaties.

Processors in non-EU/EEA countries must adhere to European data protection standards and implement appropriate safeguards for data transfer, in accordance with GDPR Article 46. You may request further details regarding data transfers to countries outside the EU/EEA.

We utilize the following international service providers who may transfer and process your personal data within their corporate structures outside the EU/EEA:

These providers maintain offices within the EU/EEA. When transferring your data outside the EU/EEA, they internally ensure compliance with applicable data protection laws, including the GDPR. More detailed information on their data processing terms can be found in the privacy policies published on their respective websites.

We implement appropriate technical, organizational, and administrative security measures to safeguard all information within our records from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no company or service can guarantee absolute security. Unauthorized entry or use, hardware or software failures, and other factors may compromise the security of user information at any time.

Information sent through regular email exchanges is not always completely secure. While the Company takes all possible steps to protect clients' personal data, it cannot guarantee the security of data transmitted via email; any such transmission is at the client's own risk. Once the Company receives client information, it will use procedures and security features to prevent unauthorized access.

When you send the Company a message via email or any other online messaging feature, you share personal data such as your name or email address. This data will be used to respond to your query and verify your identity. Emails are stored on our secure standard internal contact systems, which are not accessible by unauthorized external parties.

If you have exercised your data protection rights and believe we have not adequately addressed your concerns regarding the use of your personal data, you have the right to complain by contacting us. You also have the right to complain to the German Commission for Personal Data Protection.

The company reserves the right to modify or amend this privacy statement at any time. If changes are made, you will be notified, and the revision date in this document will be updated. We encourage you to review it periodically to stay informed about how your personal information is processed and protected.

For any questions or more details about how we use your personal information, please contact us using the information below:

Address: Tradants GmbH, Osterholzallee 140/144, 71636 Ludwigsburg, Germany

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